Articles

Frictionless AI Wins Over the Front Line

Paul Culvenor
Author

They had tried the shiny new AI platform, sat through hours of training, and still spent more time finding the “Start” button than reviewing a single contract. Three months later the civil contractor’s team of five was tired, behind schedule, and looking for a lifeline. That is when they came back to Hevi.

The project managers told us their problem in one breath: “Too many clicks, too little payoff.” Their previous tool hid key functions behind layers of menus. Every workflow change felt like learning a new language, and productivity sagged. We offered something simpler—one month, five seats, zero friction.

On day one we ran a single-hour onboarding call. No slides. We set up discrete tools for contract search, first-pass reviews, and instant summaries. The users logged off the call and got to work immediately. Two weeks later they reported a three-fold jump in contracts reviewed during the same shift. Instead of trawling 100-page PDFs, they asked Hevi, “Find variation clause” or “Summarise payment terms,” and the answer appeared with source links for instant trust.

Why did it stick?

Clarity: One task, one button. Users see “Review Contract,” click it, and the review runs.

Speed: Results arrive in seconds, not minutes, so momentum never stalls.

Transparency: Every answer links back to the exact contract page, keeping the human in the loop and the lawyers happy.

My own aha moment landed during that follow-up call.

The lead said, “I stopped thinking about how to use the tool and started thinking about my job again.” That is the only metric that matters.

Make adoption effortless and the value speaks for itself.

Drop us a message and see how we can help you!

A headshot of Brad Gyngell
Brad Gyngell
Co-founder & CEO
a headshot of Paul Culvenor
Paul Culvenor
Co-founder

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